How to Raise a Complaint

Last updated: October 2026

Everyone who contacts Santemama Concrete should be treated fairly. If something went wrong, please let us know. This page explains how to file a complaint and what happens afterward. It is a general template and not legal advice.

What You Can Tell Us About

You are welcome to contact us about:

• Your experience when calling or messaging Santemama Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a contractor we connected you with

If the Problem Is a Contractor

Contractors in our network are independent businesses. Each is responsible for its own estimates, pricing, workmanship, and customer service. If you have trouble with work at your home, begin by taking it up with the contractor directly, and keep a written record.

Please tell us as well. Feedback about contractors helps us keep our network honest, and contractors who keep falling short may be removed. Keep in mind that Santemama Concrete cannot settle contract disputes, return money paid to a contractor, or act for a contractor.

Sending Your Complaint

Email contact@santemama.bond and include:

• Your name and a way to reach you
• The date you contacted us or the contractor
• The phone number you called or the form you used, if you remember
• The contractor's name, if you know it
• A short account of what happened and what outcome you would like

After You Write

We will confirm by email that your complaint arrived, usually within a few business days. We will look into what happened, which may include contacting the contractor. Then we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not settle things, reply and ask us to look again. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. Your state's contractor licensing board may be able to help with licensed contractors.

Contact

Email: contact@santemama.bond